Skip to content
English
Ticket Center
Contact us
  • There are no suggestions because the search field is empty.

Whitelisting Email Address

Whitelisting Email Address

The most likely reason you're not receiving emails from the system is because our emails are getting pushed to your SPAM or Trash folders by your email system. Can you take a quick look to see if you can find our emails there?

If you see them, the next step is to please ask your IT folks to "whitelist" the americalearns.net domain. 

If you don't have an "IT department" here are the steps for doing it yourself. (Call us if you need support: 310.693.6698.)

Or, use the instructions below: 

Mo0BYtQs09iSIuCKT3q6HsDe3wGE4iBieQ

AOL

  1. Click Contacts in the right toolbar.
  2. Click Add Contact.
  3. Enter donotreply@americalearns.net and additional information if you wish.
  4. Click Add Contact button in the popup to finish.

1SC6eXp8vhOWDPUq-LuJUeIx3gC4W7XbXQ

Comcast

  1. Click Preferences from the menu.
  2. Click Restrict Incoming Email.
  3. Click Yes to Enable Email Controls.
  4. Click Allow email from addresses listed below.
  5. Enter donotreply@americalearns.net.
  6. Click Add.
  7. Click Update to finish.

gSeFMKOzGF8NK1CY0FYdjc6PPVTSZ_tJdw

Earthlink

  1. Click Address Book.
  2. Click Add Contact.
  3. Save donotreply@americalearns.net as a contact.
  4. Click Save.

FsPCEzBGdx2tZMzC6iKMWZ9CkwEpZL_vsw

Gmail

  1. Open an email from donotreply@americalearns.net.
  2. Click on America Learns (above the “to me” in the address header).
  3. Click Add to Contacts.

oKqVtzff5qx42KCFZD1QMdbxw3lwFljzpQ

Apple Mail

  1. Click donotreply@americalearns.net in the header of the message you’re viewing.
  2. Click Add to finish.

EdWW4cnTWfRseMK0OC2f_gn7PAN80HJ4NA

NetZero

  1. Click the Address Book tab on the top menu bar.
  2. Click Contacts.
  3. Click Add Contact.
  4. Enter donotreply@americalearns.net.
  5. Click Save to finish.

vtV-vTLxHali2q4D8Da9KBHQalOk6P3k6Q

Yahoo! Mail

  1. Open the email message from the sender you want to add to your address book.
  2. Click Add to contacts next to donotreply@americalearns.net.
  3. On the Add Contact popup, add additional information if needed.
  4. Click Save to finish.

RoNmh-Dh8OF4pJFBOkYa7zpS-hh89zOMEw

Windows Live Hotmail

  1. Open an email from donotreply@americalearns.net.
  2. Click Add to contacts next to donotreply@americalearns.net to finish.

Vsbf9LbYbArMv7H71JQIV5wkbv2ZUdRm7g

Microsoft Outlook 2003

  1. Open the email message from the sender you want to add to your address book.
  2. Right-click Click here to download images in the gray bar at the top of the message.
  3. Click Add Sender to Senders Safe List to finish.

AztG3_h40Ehm_3m2chwiQSfqgixv16sgEQ

Outlook 2007

  1. Right-click on donotreply@americalearns.net (in the list of emails).
  2. Click Junk E-mail.
  3. Click Add Sender to Safe Senders List to finish.

xEh-7Np2IHdXUIr-1F7Q2klpArCM0i6XmA

Outlook 2010

  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter donotreply@americalearns.net.
  7. Click OK to finish.

9Rih7oSjOSCyIclkz9IRqYuEJD_NtbbeGg

Mac Mail

  1. Click Address Book.
  2. Click File.
  3. Click New Card.
  4. Enter donotreply@americalearns.net and additional information if you wish.
  5. Click Edit to finish

Wom4dLvBSNUmmj7rlZ1ypp2T-TilxUU76Q

Mozilla Thunderbird for PC

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter donotreply@americalearns.net.
  5. Click OK to finish. 

Mozilla Thunderbird for Mac

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter donotreply@americalearns.net.
  5. Click OK to finish

lfn1d2CD8LDRlYo3LdE64MlIB8oDeDZn4A

iOS Devices – iPad, iPhone, iPod Touch 

On any message, tap the sender and add to either a new contact or an existing contact:D5QaDZeh8G4ugg1wYYF63wqWu_rzbB90Zg

D57wUKCHV6fs1ClvbUMhisSWE5nciI6tHg

Android Devices – Samsung, Google Nexus, others

In the default email client, touch the picture of the sender.
 Click OK to add to contacts.

KXuOPzFrIiQbx1UuKA6WbFsdJtF7or56vg